What you need to know about COVID-19

Immigrant Eligibility for Benefits

Protecting Immigrant Families has a great explainer for immigrant eligibility for COVID-19 related benefits, including health access, cash assistance, food assistance, and unemployment here.

Public Transportation Updates

SEPTA:  SEPTA is operating reduced weekday Regional Rail service until further notice. Additionally, all city and suburban bus, trolley, Market Frankford, Broad Street and Norristown High Speed Lines will operate a Saturday schedule 7 days a week beginning Sun., March 22.

Philadelphia Utilities Updates

  • Water:Philadelphia water is safe to drink, the virus will not affect the water supply. Customers do not need to buy bottled water. PDW continues to test 24/7 for quality. They will not shut off anyone’s water until after May 15. An interest free emergency help loan is available for those who need it.
  • PGW: Late fees on bills are suspended and PGW will not shut off services for non-payment for the foreseeable future. If you need to apply for LIHEAP (help paying for your energy bill), text WARM to 75308
  • PECO: PECO has suspended services disconnections  and will waive late fees until at least May 1st.
  • Comcast Xfinity: Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers for a limited time. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.

Immigration Processing Updates

USCIS: As of March 18th, USCIS has suspended routine in-person services until at least April 7th. This includes Naturalization Interviews and Naturalization Oath Ceremonies. USCIS staff will continue to perform duties that do not involve contact with the public. However, USCIS will provide emergency services for limited situations. More information can be found here.

Food Pantry Resources

  • If you have these symptoms, please contact your medical provider:
    • Fever
    • Dry cough
    • Fatigue (Fatigue means so tired that it is hard to get out of bed)

COVID-19 usually does not cause a runny nose or sore throat. If you do not have symptoms, it is not recommended that you be tested.
If you feel you have symptoms, call your medical provider to set up a test.

If you do not have a previous medical provider, contact a City Health Center. The City is not charging for COVID-19 testing.

If you need to go to an emergency room, go. If you have broken bones, chest pain, or shortness of breath, please do proceed to an emergency room.

For other NON URGENT medical needs or appointments, call your medical provider and ask what they recommend.all your medical provider to set up a test.

Our statement in response to George Floyd's death

Our Agency has made a lot of statements. We made statements about the cruelty and mis-guidedness of our current federal government and the policies that they have implemented...

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