What you need to know about COVID-19


COVID-19 Video Resources

Arabic- https://www.youtube.com/watch?v=tsMa2PfdbDc&feature=youtu.be

Nepali- https://www.youtube.com/watch?v=mmyEXrwwrLc&feature=youtu.be

Somali- https://www.youtube.com/watch?v=Kiyy6siCU94&feature=youtu.be

Spanish- https://www.youtube.com/watch?v=Ai-cd-SQ8gs&feature=youtu.be

Swahili- https://www.youtube.com/watch?v=KVegOna8EME&feature=youtu.be

Ukrainian- https://www.youtube.com/watch?v=YLG3RT40IVc&feature=youtu.be

English, Pashto, Karen, Arabic, Burmese, Swahili, Russian, French, Kinyarwanda, Spanish and Nepali available – https://www.youtube.com/watch?v=NSbeG1x9BLg&list=PLOZioxrIwCv3XMucYU8AmVRC7R7vLnYEJ



  • USCIS: As of March 18th, USCIS has suspended routine in-person services until at least April 7th. This includes Naturalization Interviews and Naturalization Oath Ceremonies. USCIS staff will continue to perform duties that do not involve contact with the public. However, USCIS will provide emergency services for limited situations. More information can be found here.


  • Water:Philadelphia water is safe to drink, the virus will not affect the water supply. Customers do not need to buy bottled water. PDW continues to test 24/7 for quality. They will not shut off anyone’s water until after May 15. An interest free emergency help loan is available for those who need it.
  • PGW: Late fees on bills are suspended and PGW will not shut off services for non-payment for the foreseeable future. If you need to apply for LIHEAP (help paying for your energy bill), text WARM to 75308
  • PECO: PECO has suspended services disconnections  and will waive late fees until at least May 1st.
  • Comcast Xfinity: Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers for the next 60 days. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.


  • SEPTA:  SEPTA is operating reduced weekday Regional Rail service until further notice. Additionally, all city and suburban bus, trolley, Market Frankford, Broad Street and Norristown High Speed Lines will operate a Saturday schedule 7 days a week beginning Sun., March 22.



  • Right now the Philadelphia schools are closed through Friday March 27th.
  • While schools are closed, the Philadelphia school district has made a plan for children to still get food.
    • If You Have Travelled to NYC: If you have traveled to New York City in the last two weeks, Philadelphia is asking that you self-isolate for the next 14 days. Self-isolation means have food delivered and do not leave your house and if you can remove yourself from your family members or housemates, please do so. New York City is defined as any of the 5 boroughs, Nassau, Suffolk, Westchester, and Bergen Counties.




      The risk remains relatively low in comparison with some of our neighboring counties and states, but COVID-19 is out in the community.
      Symptoms for many are able to be treated at home. It is very good that we have already implemented the best measures to prevent the spread, meaning closing schools, bars, and trying to limit contact with other folks.
      The risk of COVID-19 in Philadelphia is still listed as “low”, and the more we stay home, wash our hands, and try to maintain distance, the better.

    If you have these symptoms, please contact your medical provider:

    • Fever
    • Dry cough
    • Fatigue (Fatigue means so tired that it is hard to get out of bed)

    COVID-19 usually does not cause a runny nose or sore throat. If you do not have symptoms, it is not recommended that you be tested.

    If you feel you have symptoms:

    Call your medical provider to set up a test.
    If you do not have a previous medical provider, contact a City Health Center. The City is not charging for COVID-19 testing.

    If you need to go to an emergency room, go. If you have broken bones, chest pain, or shortness of breath, please do proceed to an emergency room.

    For other NON URGENT medical needs or appointments, call your medical provider and ask what they recommend.