Refugee Resettlement Program
Refugee Case Aide
HIAS Pennsylvania was founded in 1882 to provide services to Jewish immigrants and refugees fleeing persecution and seeking opportunity by migration to America. Based on the tradition of “welcoming the stranger,” HIAS Pennsylvania works to resettle, reunite and represent Jewish and all immigrants and refugees of limited means residing in Pennsylvania and the Delaware Valley. The agency seeks the fair treatment and integration into American society of immigrants from all backgrounds.
HIAS Pennsylvania provides the following programs:
Representation and legal counseling before immigration agencies and the courts
Resettlement and other support services to assist refugees, immigrants and those granted asylum
Job Title: Refugee Case Aide
Supervisor: Director of Refugee Programming and Planning
Status: Part Time (17.5 hours per week), Non-Exempt
General Description: The overall goal of the Refugee Resettlement Program is to help refugee families become self-sufficient in their new communities by providing basic needs and a core group of services for a period of 3 to 6 months after arrival. The Refugee Case Aide will be involved in and supporting all aspects of service delivery for newly arriving refugee families.
Summary of Responsibilities
Direct Case Management Services: Conducts all services in a culturally and linguistically appropriate
manner, according to agency policies and procedures. Responsible for the provision of the following core services:
o Work with Refugee Program Staff to secure permanent housing.
o Assist with the set up of furniture and household items prior to arrival.
o Ensure that the family has food and a hot cooked meal upon arrival.
o Greet refugees upon arrival at airport and transport to new home.
Case Management & Client Services:
o Accompany clients to apply for social security cards and public benefits.
o Assist in the transportation and/or accompaniment of clients to appointments and meetings.
o Communicate with third parties on behalf of clients.
o Maintain case-notes and client files in a confidential and accurate manner.
o Provide interpretation and translation to assist Refugee Program Staff in conducting client
services, including but not limited to the following:
Intake and individual client appointments
Budgeting, Cultural, Health, and other orientation meetings
Enrollment in school and educational programs.Other Organizational Requirements:
Represent the agency to other stakeholders, service providers, and the general public.
Assure that programs are in compliance with federal and contract requirements.
Identify on-going needs of the refugee communities being served.
Maintain availability to respond to emergencies.
Actively participate in supervision, weekly case meetings and other department, agency, community
and provider meetings, as needed.
Conduct outreach to clients through participation in outside events and distribution of material
within the community including ethnic and community affairs, ethnic churches and other sites
frequented by immigrants and refugees.
Attend regular conferences.
Other duties as assigned by Director of Refugee Programming and Planning
High School Diploma or equivalent.
Ability to communicate effectively in both Nepali and English required.
Translation and interpretation experience preferred, preference given to those candidates who have
training or certification in the provision of interpretation services.
Ability to work with a multicultural caseload and ethnically diverse staff.
Strong computer skills, including Microsoft Office applications, with accuracy in data entry.
Willingness to travel throughout the City of Philadelphia.
Flexible working hours, including some weekends or evenings.
Ability to exercise sound judgment in decision making practices.
Strong organizational and time management skills.
Ability to identify challenges and provide recommendations for solutions.
Valid driver’s license required.
HIAS Pennsylvania is an equal opportunity employer and does not discriminate against any on the basis of race, color, religion, sex, national origin, age, disability, political affiliation or belief.
If you are interested this position, please send a cover letter and resume via email to Loy Omphommasack at firstname.lastname@example.org by January 28, 2013. HIAS Pennsylvania reserves the right to fill this position prior to the application deadline.